Shipping and returns

When will my order be shipped?

Your order will be shipped once payment has been approved and the delivery/billing address has been verified.

Prices quoted on the website include VAT as applicable.

Where does Kintsugi ship to?

We ship to destinations across the UK, and the EU. 

What if I want to reurn an item? 

Returning goods within the UK is free, but we do not offer free returns from addresses outside of the UK - these will be at the senders’ cost.

Please let us know of your intent to return within 14 days of receiving your item/s. You then have an additional 14 days to return them, unused and unworn with the original labelling and packaging. Any damaged, worn and used items will not be accepted, as they cannot be resold. 

Refunds will be provided to the account originally used to purchase the product. 

How do I return the item? 

Returns are super simple and free (UK only) with Collect+

Click here to process a return. You will receive a returns label via email. Please print this out and affix to parcel. A link for you to check the nearest drop-off point to take your parcel to will be included in the email.  

My item is faulty...

We hope this never happens, but if it does, please get in touch on 08450524759 and we will make sure a new item is sent out to you immediately.